Privacy Policy

At DHI Thailand, we are committed to protecting your privacy and safeguarding the personal and medical information you share with us through this website.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you interact with our website, request consultations, or undergo hair restoration procedures.

DHI Thailand operates as an authorized franchise partner of DHI International (Direct Hair Implantation International).

Information We Collect

We may collect and store the following personal and health-related information when you visit our website, submit an enquiry, schedule a consultation, or undergo treatment:

Full name, age, and gender
Contact details including phone number, email address, and physical address
Scalp health history, medical background, ongoing medications, and hair loss progression details
Photos or visual media submitted for virtual scalp assessments and diagnostic evaluations
Appointment schedules, treatment plans, procedure records, and post-care follow-up notes
Financial or payment information required for booking services or purchasing products
Website usage data including IP address, browser type, location data, and pages visited

How We Use Your Information

Your information is collected and processed strictly for legitimate clinical, administrative, and service-delivery purposes, including:

Evaluating your hair loss condition and scheduling virtual or in-person clinical consultations
Designing personalized hair restoration plans and conducting direct hair implantation procedures
Coordinating pre-procedure guidelines, post-operative care, and ongoing clinical follow-ups
Processing orders for DHI^® hair care products, such as serums and shampoos
Communicating appointment reminders, treatment updates, and clinical announcements
Providing marketing communications regarding DHI^® treatments and offers where explicit consent is given
Complying with medical recordkeeping standards, healthcare regulations, and statutory requirements

Sharing of Information

Your personal and health information is strictly confidential. It is shared only on a need-to-know basis with:

Certified DHI^® Medical Staff: Doctors, trichologists, and surgical assistants involved directly in your treatment.
DHI International: For quality assurance, clinical auditing, and global medical registry compliance.
Operational Service Providers: Third-party partners supporting website hosting, secure payment processing, CRM systems, or logistics for product delivery.
Regulatory & Legal Authorities: Only when mandated by statutory medical laws or court orders.

Important: We do not sell, rent, or trade your personal or medical data to third parties for commercial advertising.

Consent

By submitting your information or health details on this website, you consent to its collection, processing, and sharing as outlined in this Privacy Policy.

You may withdraw your consent for non-essential communications, such as promotional marketing, at any time by contacting us. However, withdrawal of consent for clinical data processing may impact our ability to deliver medical services or maintain safe post-operative care.

Data Security

We enforce rigorous technical, administrative, and physical security measures to protect your medical records and personal data from unauthorized access, loss, or disclosure, including:

Encrypted storage for medical records and patient communications
Strict access controls restricted solely to authorized clinical and administrative personnel
Secure data-handling protocols in compliance with international patient privacy standards

While we maintain enterprise-grade protection, no electronic transmission or digital storage system can be guaranteed 100% secure.

Data Retention

We retain personal and medical information only for as long as necessary to fulfill clinical follow-up requirements, operational purposes, or legal mandates.

Medical treatment records are preserved for a period required under applicable Thai healthcare and clinical recordkeeping regulations.

Your Rights

Subject to applicable local laws, you hold the following rights regarding your personal data:

Access Request a copy of the personal data and clinical records we hold about you.

Correction Request updates or corrections to inaccurate or incomplete information.

Deletion Request erasure of your personal data where not restricted by statutory medical retention laws.

Withdrawal Opt out of marketing correspondence or promotional communications at any time.

To exercise any of these rights, please contact us via the contact details provided on this website.

Cookies & Website Analytics

This website utilizes cookies and tracking technologies to improve navigation, analyze site performance, and customize your online experience.

These cookies collect non-personal technical data such as device type, browsing behavior, and site usage patterns.

You can manage or disable cookies through your web browser settings; however, disabling them may affect certain functional features of the website.

Updates to This Privacy Policy

DHI Thailand reserves the right to modify or update this Privacy Policy at any time to reflect updates in medical regulations or operational practices.

Any changes will be published on this page and will take immediate effect upon posting.

Governing Law

This Privacy Policy shall be governed by, construed, and enforced in accordance with the laws of the Kingdom of Thailand, including the Personal Data Protection Act (PDPA).